Hours of Operation
Monday - Friday: 8:30 AM - 4:30 PM
Saturday - Sunday: CLOSED
Statutory Holidays: CLOSED



OUR STORY



Key Support Services Inc. was founded in 1995 by Karlene Williams, supported by a team of staff, close friends, and associates. 

Key Support Services Inc. became incorporated, February 21, 1996, and focused on providing “Key” Services that would unlock barriers for individuals with developmental disabilities living in community settings and for the people that provide the supports.

We believe the right services provided to the right person at the right time are "Quality Services." The “Key”, is services that are designed to meet the individual needs of our clients. Our staff use that individualized programs, true care, and compassion to unlock success when caring for individuals with developmental disabilities. As a result, it reduces behaviors of concern, unlocks barriers, and promote quality of life and a safe place for all.

Guided by this philosophy and all conditions met, KSS opened its first client home to two young men in February 1996. We set out as people to empower other people towards a greater level of independence.


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Our Values





Accountability
​We are accountable for our actions and take full responsibility whether the impact is positive or negative.

Integrity
We will maintain and promote highest standard of integrity, ethics and professional conduct in all our dealings.

Loyalty
We will maintain loyalty while pursuing our objectives in ways that are consistent with public interest and that are fair to our esteemed clients

Passion
​We are a self-driven organization. We love what we do, and we do it with pride and conviction. Our enthusiasm is contagious and glues our clients and us together

Quality Relationships
Team dynamics is key in achieving success, so we care, share, and have fun together with all our stakeholders. We recognize our human capital and progressively train, motivate and reward them

Quality Work
We maintain the highest standards of performance and achievement. Efficiency, effectiveness, and endurance is within our DNA



WE ARE KEY



WE are the KEYs, together we play beautiful music.



Our Goals






  • To design and implement flexible community inclusive programs which recognize and empower the individual towards her/his maximum potential. ​


  • To recognize and utilize individual's strengths. ​


  • To work in collaboration with Alberta Community Disabilities Services, Persons with Developmental Disabilities, and other community agencies to establish best practices and standards in the Disability Service Sector.


Guiding Principles





In serving persons with disabilities, Key Support Services Inc. believes all persons have the right:

  • To purchase "quality" services based on their needs
  • To live, learn and develop in the community
  • To "Quality Servies" provision at all times
  • To express dissatisfaction and request changes to service
  • To have annual service reviews with measurable goals and objectives
  • To provide informed consent with all aspects of services
  • To be empowered to utilize their abilities to enhance and achieve maximum potential
  • To experience the freedom of dignity of risk
  • All person with disabilities should be supported in reaching their maximum potential.


Our Culture





Key Support Services Inc. attempts to maintain a small community providing "Personalized Services," to individuals


We promote a safe and fun environment for each person to learn, grow, and live.


We adopted The FISH! Philosophy™ made famous by ChartHouse Learning™, into the culture of our Agency. It improves the quality of our work and promotes fun.


The FISH! Philosophy™ has four basic concepts:

  • Play™
  • Make their Day™
  • Be There™
  • Choose Your Attitude™

VIST THEIR WESBITE FOR MORE INFORMATION


The FISH! Philosophy™

“FISH! materials©2007 ChartHouse Learning. FISH!, The FISH! Philosophy, Joy & Blax Designs ® or ™ ChartHouse Learning and used with permission. All rights reserved.



https://www.fishphilosophy.com/



https://www.fishphilosophy.com/



https://www.fishphilosophy.com/



https://www.fishphilosophy.com/



Get in touch with us at 780-479-4667, email us at kssquality@yahoo.ca,
or simply fill out the contact form below








send

Key Support Services Inc.



11401 50 STREET NW
EDMONTON, AB
T5W 3B5
(780) 479-4667
kssquality@yahoo.ca